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Consumer line: 302-736-7500 or 800-282-8574. AEP offers winter heating assistance - Times Gazette I work for AEP as a sole proprietor - 1 man operation at the Dresden Ohio plant. Medical Certifications. When you opt in, we automatically fill in your ID from then on. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. November 1-March 31 - Cold Weather Rule (CWR). Modify home service "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). Consumer line: 800-522-2404, Salem: 503-378-6600. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Business customers, please contact us. How do I change my BGE service? This online function is currently only available to residential customers. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Turn off electricity at your address and close your account. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Consumer line: 208-334-0300 or 800-432-0369. Ban for special circumstances such as extreme weather or life-threatening situation. Customers may utilize the winter reconnect order one time from mid October through mid April. No disconnect if customer agrees to payment plan. Utilities are required to offer a payment plan. The phone number of your REP is located on your electric bill. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Disconnection is prohibited if customer agrees and adheres to a payment plan. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Prohibited from disconnect if customer agrees and adheres to payment plan. The waiver is valid for 30 days and . Prohibits the disconnection of household in extreme heat conditions, 95 and above. No disconnect if illness would be aggravated, need statement from doctor. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Also, cannot shut off a service that the resident needs to run. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. No disconnect for seriously ill, disabled. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. Request a letter Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Customers may utilize the winter reconnect order one time from mid October through mid April. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. No termination if National Weather Service issues a heat advisory or excessive heat warning. No disconnect if customer is on a payment plan. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. Consumer line: 888-570-9905, 307-777-7427. It has been in business for over a century, starting operations way back in 1906. Please start a new service to your meter so that comes with swepco. Consumer line: 800-225-7729, 608-266-2001 (Madison). However, if you're moving to another AEP address, use our transfer service form. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. For your convenience, you can keep service on at both addresses while in transition. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. View a table of state seasonal termination protections only. To avoid unauthorized access, youll still have to enter your password. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. Shale Oil and Gas Location. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Consumer line: 502-564-3940 or 800-772-4636. The utility must attempt to make a payment plan with the customer before termination. 21 day disconnect delay if household member is certified as seriously ill. To avoid unauthorized access, youll still have to enter your password. Multifamily, new construction, and commercial systems are not eligible. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Allows customers to extend payment of pre-existing arrears beyond 12 months. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Delay disconnect for 30 days with medical certification. 3040 Continental Dr. 3040 Continental Dr. 62 - 1 PO . To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Total ban when <32. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. No disconnect if customer agrees and adheres to payment plan. Our simple transfer service makes it easier. When you opt in, we automatically fill in your ID from then on. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Total ban when <32. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. This applies to both regulated and non-regulated energy vendors. Duke, aep thresholds. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". If you have forgotten your security code, please call 888.710.4237. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Traditionally, utilities send a metering service person to connect or disconnect the meter. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. The notice must include the intended . Consumer line: 617-737-2836 or 877-886-5066. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Consumer line: 225-342-4404 or 225-342-4999. Disconnections are prohibited if customer agrees and adheres to payment plan. 30 day disconnect delay if detrimental to health, must have physician certification. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Is AEP disconnecting service in VA? AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. Disconnection is delayed 30 days if the health of a household member is adversely affected, certified by a physician and can be renewed every 30 days if illness persists. 0 0 Less than a minute. No disconnect if customer is on a payment plan. No disconnect if customer agrees and adheres to payment plan. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. Disconnect ban if health of household member would be adversely affected, need medical certificate. No disconnect if customers enters into a deferred payment plan. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. (As of 09/2008 no utility has an approved winter disconnection plan on file.) 30 day disconnect delay with medical certificate, may be renewed 2 times. Consumer line: 888-570-9905, 307-777-7427. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Medical certification can be renewed once within 120 days. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. During the delay the customer is expected to agree to a payment plan. However, smaller water, gas, electric and wastewater. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. No disconnection if a customer enters into a deferred payment plan. During the heating season, a utility may not ask for a security deposit. Modify home service Butte, MT 59701. (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected.